The vendors that a process server uses are an integral part of the business of process serving. Process servers are responsible for ensuring that the vendors they utilize are properly storing and protecting data that is shared between them. Information leaks due to vendor irresponsibility are a confidential information compliance issue.
There are a few things that a process server company should be looking out for in the vendors they choose to use.
The most important thing that a process server company should be asking of their vendors is who has access to the data shared between them. Data security and encryption will not help with employees that have access to unencrypted information.
Vendor companies should be conducting background checks on all their employees. Personal information should never be in the hands of a person who has a criminal history suggesting that they should not have access to it. Often highly confidential information such as social security numbers and addresses are involved in the process of locating individuals for service.
Does the company use employees or independent contractors? Independent contractors are third-parties that negate the security of the shared information. Employee based companies will be able to dictate to those employees the proper management of personal information.
Natural disasters such as fire and floods, viruses, and human error can all be cause for loss of data. Does the vendor have a backup (or three) in the event that disaster strikes and the primary source of data is compromised or destroyed? Loss of data can severely impact the ability of the process server to move forward with their client’s case.
Is the vendor insured? Vendors play a large role in the outcome of court cases and as such they should carry comprehensive insurance. Insurance coverage provides security in the event of potential vendor mistakes. Without coverage losses will rarely be recovered in full.
BUSINESS CONTINUITY PLANS
In the event that disaster strikes, whether natural or human error, a business continuity plan (BCP) is necessary to ensure business is back to normal as soon as possible. A BCP is the detailed plan for action in the event of disaster and every vendor should have one. Process server companies should ask whether or not their vendors have a BCP in place.
When clients use a New Jersey process server company that asks the right questions they can be sure that the vendors they use are going out of their way to protect the data shared between them.